Associate Director - Growth Ops

Business Development Bengaluru, India

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Description

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. 
 
The role collaborates extensively with various departments of the organization thereby driving the overall sales efficiency to -
  • Partnering with sales to drive Common Minimum Practices of Sales
  • Target Planning in partnership with Finance
  • Support the Vertical Priorities with creation and execution in the business
  • Driving Inflows & Booking through effective implementation of Sales Pillars - like ACM, Renewals, Partnerships & Alliances, TS Retail, SD team, PE etc. 
  • Enable the Vertical Growth teams (TS, Strategic deal, Growth leader) in improving Business and its health in the vertical
Responsibilities
Growth Enablement Manager for Front Lines by:
  • Partnering with sales to drive Common Minimum Practices of Sales
  • GTM Planning & Execution for target portfolios
  • Pipeline Management – Driving Pipeline Hygiene, Ensuring Deal Management, Tracking Pipeline health Metrics, conducting performance management and analytics to come up with relevant insights for Sales and business Leaders
  • Forecasting: Driving accurate booking forecast and aim for making the target
  • Business Reviews (Bookings reviews, QBRs, other business critical reviews)
  • Deal Qualification: Drive the deal qualification form and forum per the vertical strategy
    • Target Planning in partnership with Finance
      • Driving the annual activity in close alliance with finance for the frontlines
  • Driving GTM Strategy & Execution in partnership with Sales
    • Account Prioritization & White Space Mapping
    • Account Plan/Strategy
      • Service Line/Buying Center Prioritization
      • Account ideation to finalize target execs & outreach approach (warm, cold, leverage acquisitions, partners, PE team, Genie etc)
      • 30-60-90 plan
    • Client nurturing strategy with the help of Marketing, IS etc
    • POV Creation - Outreach Note Creation/customization
    • Governing, implementing the engagement calendar/30-60-90 plan (following up with Sales to get action implemented)
  • Driving Inflows & Booking through effective implementation of Sales Pillars - like ACM, Renewals, Partnerships & Alliances, TS Retail, SD team, PE etc. 
  • Playing a key role in embedding & leveraging sales pillars effectively
  • Be the strategic partner and help in identifying new growth areas by demonstrating and coordinating with the entire ecosystem
Qualifications we seek in you! 
Minimum qualifications
  • MBA or equivalent from premium institute
  • Should have experience in Sales/Sales Operations/Sales Management processes/Pre-sales 
  • Exposure working with IT domain/IT/BPO companies 
  • Must have excellent communication skills (both written & verbal) 
  • Shown experience in Sales, Sales Strategy & Planning, Consulting, Advisory
  • Ability to break down and solve problems through quantitative thinking and analysis
  • Comfort with ambiguous, ever-changing situations
  • Ability to communicate effectively, both verbally and in written English
  • Must be able to work independently and collaborate efficiently across functions
  • Ability to work in a multicultural, multi geography environment
  • Experience working with Senior Leaders & excellent stakeholder management skills
  • Excellent MS office skills - Excel, PPT, Word
  • Location: Delhi-NCR/Bangalore 
Preferred qualifications
  • Understanding of sales tools like SFDC, Power BI or equivalent
  • Domain Led expertise in any of the Industry Verticals around IT Sales
  • Ability to drive business priorities pervasively in all sales teams and geographies
Benefits and Perks:
  • 30 Paid leaves 
  • Public Holidays 
  • Casual and open office environment 
  • Flexible Work Schedule 
  • Family medical insurance 
  • Life insurance 
  • Accidental Insurance 
  • Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc. 

Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.

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